FAQ

1. Where do you ship from?

We partner with trusted suppliers in the United States to ship your order directly to your door.

2. How long will my order take to arrive?

Most items are processed within 1–5 business days. Shipping typically takes 8–14 business days, depending on the product. Some items may arrive sooner.

3. Is shipping free?

Yes, we offer free shipping on all orders.

4. Can I return my order?

Yes, eligible items can be returned within 15 days of receiving your order. Please see our Return Policy for full details.

5. What items are not eligible for return?

Customized, monogrammed, or special-order items and items damaged through normal wear and tear are not eligible for return.

6. What if my item arrives damaged?

If your item arrives damaged or defective, contact us within 7 days of delivery with a photo, and we’ll make it right.

7. Do you ship internationally?

At this time, we only ship within the United States.

About Loom & Paw

At Loom & Paw, we believe your pet’s essentials should reflect the same care, consciousness, and style you bring into your home. Born from a love of animals and aesthetics, we set out to create a space where form meets function — offering elevated, eco-minded pet goods for the modern pet parent.

Our curated collection blends minimalist design with sustainable materials, ensuring every item is gentle on the planet and beautiful in your space. Whether it’s a handcrafted ceramic bowl or a thoughtfully sourced leash, we focus on products that feel good, look great, and last.

Loom & Paw is more than a pet shop — it’s a reflection of a lifestyle that values quality, simplicity, and compassion.